Comprehensive Small Business Foundations Training (Southern Vancouver Island & Province-wide)

Comprehensive Small Business Foundations Training (Southern Vancouver Island & Province-wide)


Ever had these stressful thoughts go through your mind?

“I don’t have enough time in my day”

“How do I know what kind of marketing actually works?”

“How do I know my pricing is right?”

“How am I going to pay for employees?”

“Poor cash flow is stressing me out. How do I fix this?”


Great Performances Small Business Foundations Training provides answers.

  • 25 classes in the marketing, finances, human resources, management, and operations foundations of business

  • a copy of Great Performances – The Small Business Script for the 21st Century and a workbook

  • enrichment content including videos and podcasts between each class

  • support between classes and for one year following the classes, to help you grow your business


Example Topics:

Building Teams :: Managing Money :: Time Management  :: Marketing  ::  Pricing  ::  Human Resources  ::  Values  ::  Leadership  ::  Business Strategies  ::  Engagement   ::   Productivity   ::   Training  ::  Budgeting    ::    Priority Management  ::  Expansion   ::   Operations   ::  Recruiting Innovation  ::  Retention  ::  Risk Management  ::  Retirement


Benefits to You as a Business Owner

  • The tools to grow a profitable business with less stress

  • The tools to grow a valuable business for expansion or succession

  • The strategies to build a rock-solid foundation designed to minimize risk and maximize opportunity

  • A copy of Great Performances - The Small Business Script for the 21st Century

  • The Great Performances workbook

  • Almost 35 hours of business training

  • An intimate and confidential training and mentoring environment where the big picture and your reality meet

  • Ongoing online support for your business for 2 years regardless of which program you are in

Complete Curriculum List

Unit One - Values


Script #1: Getting to Why

Script #2: Value Alignment

Unit Two - Marketing


Script #3: Designing Customer Experience

Script #4: Connecting With Your Tribe

Script #5: Make the Marketing Mix Real

Script #6: Becoming a Truly Social Business

Script #7: Maximizing your Customer Relationship "Surface Area”

Unit Three - Management and Team Development


Script #8: Culture is a System

Script #9: The Ultimate Org Chart

Script #10: The Team Development Cycle

Script #11: Your Strategic Team

Script #12: Feedback Management

Unit Four - Operations


Script #13: The Three Resources [People/Time/Money]

Script #14: The Magic Bullets: Creativity and Altruism

Script #15: The Value of the Owner [How to delegate to grow]

Script #16: Building Your Enterprise Team [delegate to grow pt 2]


Script #17: Want Your Business To Grow? Make a List [administration - time management]

Script #18: Time Management for Business Owners [administration - time management]


Script #19: Small Business Foundations – Finances Part 1

Script #20: Small Business Foundations – Finances Part 2

Script #21: Other People’s Money


Unit Five - Expansions and Exits


Script #22: Leaping Shadows – The Ultimate Business

Script #23: The Enterprise Cycle – Part 1

Script #24: The Enterprise Cycle – Part 2

Script #25: The Enterprise Cycle – Part 3


  • Price: $1,500 + gst (Classroom); $750 + gst (Online)
  • Course Delivery: Classroom Instruciton or Online Instruction
  • Schedule: Twenty-five 90-minute classes (classroom) - or - self-paced (online)

Training By

Great Performances Group

Our mission as the Great Performances Group is to improve the lives of business owners and their communities by improving the success of their businesses. We believe that business is a primary contributor to the health of any community. We believe we can support business at every level, strategically and operationally, and in any place. Our daily work is to improve the profitability and accelerate the growth of our clients.

Clemens Rettich is lead trainer and consultant at the Great Performances Group.  Clemens has an MBA in Executive Management from Royal Roads University, 3 years of international sales experience (Asia, Europe, Latin America), and 20 years of experience as a management consultant and small business coach.

Clemens currently is a guest lecturer, mentor, and seminar leader at the Peter B. Gustavson School of Business at the University of Victoria.

The Great Performances Group has worked with small business owners across Western Canada. Our clients include businesses in the retail, service, transportation, building trades, advertising and promotion,financial consulting, real estate, recruiting employment, and IT sectors, among others.

The other trainers with the Great Performances Group are:

Kellie Auld, Human Resources Advisor

Kellie is a Certified Human Resources Professional (CHRP) and she also holds Certificate in Human Resources Management (CHRM); Provincial Instructor’s Diploma (PID); and a Continuing Adult Education Certificate (CACE), a Workplace Investigations Certificate and many other certifications related to the field of human resources and training.

Kellie’s primary focus for Great Performances Group clients is performance management, and shaping respectful workplaces from a policy-driven and legal perspective. Kellie facilitates interactive workshops to ensure that everyone can share experiences in a safe, welcoming environment.

Timothy Dumas

Tim Dumas loves to work with individuals and organizations alike to lead teams into becoming a cohesive team of Guest Service Fanatics. He believes that it is by implementing the seemingly simple principles of candor and wow, an organization can begin to achieve true organizational greatness.

Tim holds a BBA from Simon Fraser University with a double major in accounting and marketing. After practicums in sales with Frito Lay Canada Inc. and BME Chartered Accountants in Vancouver, Tim began his business career articling as an accountant with Ernst & Young LLP. Shortly thereafter, he embarked on his entrepreneurial and management journey; managing businesses in the hospitality industry from 2004 – 2014. Tim focuses on sales and management consulting; specializing in working with organizations to better utilize their financial information for strategic decision making and human resources leadership.