Making Conflict Productive (Province-wide)

Making Conflict Productive (Province-wide)


The Making Conflict Productive workshop and/or coaching program, which uses the Thomas Kilmann Conflict Mode Instrument (TKI), will help individuals identify their preferred methods of dealing with conflict, understand how others try to resolve conflict, and teach skills to identify more appropriate methods of conflict management and resolution. Participants will learn the five conflict modes of avoiding, accommodating, compromising, competing, and collaborating, and how to evaluate conflict situations and respond appropriately. Learn how to constructively work through conflict, and develop better working relationships, reduce stress, and increase job satisfaction; deal more effectively with disagreements between co-workers and communication breakdowns. This workshop and coaching is for individuals who want to channel workplace conflict appropriately, and improve productivity and teamwork.

Learning Outcome

By the end of Making Conflict Productive coaching program or workshop, participants will be able to:

  • Complete and review the TKI assessment
  • Define the five conflict modes of avoiding, accommodating, compromising, competing, and collaborating, and the relationship between assertiveness and cooperativeness
  • Recognize both the positive benefits and the behaviours to guard against with each individual’s conflict handling style
  • Identify how individuals with a given style can constructively deal with teammates with different styles
  • Calibrate skills to assess and respond to conflict
  • Work through situation-specific approaches for dealing with conflict effectively
  • Explain how to identify a team’s conflict handling style, and how a team can leverage strengths and compensate for any weaknesses in its style
  • Create action plans to respond to conflict appropriately to achieve positive outcomes

Upcoming Start Dates

Flexible/ongoing enrolment.

In-house training program: $145 + gst per person, with a minimum of 10 team members required. For teams/businesses with less than 10 people please contact Hone for a quote. (Note: Depending on your location, facilitator travel expenses may be an additional charge.)

Public training program: $295 + gst per person

Coaching program: $125 + gst per hour (We recommend 2 hours minimum, with 12 hours over 3 months being our average coaching engagement.)

For more information please click here.

For more information on the TKI assessment please click here.


  • Price: In-house Training Program (10 participants minimum): $145 + gst per person; Public Training Program: $295 + gst per person; Coaching Program: $125 + gst per hour
  • Location: Online or In-Person
  • Course Delivery: Workshop or Coaching
  • Schedule: One day workshop available for weekday/weekend delivery. One-on-one coaching is flexible to meet your personal and work life needs, and typically scheduled in 60 – 90 minute sessions.

Training By

Hone Consulting

We develop individuals and teams that deliver results. Your potential and teamwork are the single most untapped competitive advantages. Develop yourself, build higher performing teams, and exceed targets for your business, with Hone’s training, coaching, and consulting solutions.

Members of the Hone Team have over 20 years of experience in individual, management, leadership, and team development, with backgrounds in working with diverse organizations from various industries. We support businesses of all sizes (small, medium, and large) with their employee, management and leadership coaching and training needs that involve the following:

  • Fostering Respectful Workplaces
  • Resolving and Managing Conflict
  • Building Effective Working Relationships
  • Implementing Behaviours for High Functioning Teams

We work with teams of all types varying in size from three to hundreds, and individuals from a variety of positions, ranging from entry level to senior leadership, and deliver:

  • One-on-one coaching
  • Public workshops across the province based on demand
  • In-house/onsite customized training programs at your business location

For our in-house/onsite customized training programs, we deliver to groups of three or more to meet the specific needs and budgets of your business, with flexible scheduling for your convenience. As well, if you’re interested in an in-house/onsite workshop, and you don’t have an available room or the space, we can recommend and/or coordinate a meeting location for you based on our experience and research on the best and most cost effective venues.

Our acclaimed training programs featured here with the Chamber Learning Network include:

  • Making Conflict Productive
  • Everything DiSC® Management
  • Respect in Action I
  • The Five Behaviours of a Cohesive Team™

With our main office located in Victoria, B.C. Hone’s clients have included businesses from various sectors throughout the province, as well as Alberta, Canada, and internationally. For over six years, we have consistently demonstrated a proven track record in the delivery of exceptional client services to meet our clients’ needs and exceed targets.

As you consider your options, we welcome the opportunity to earn your business and provide:

  • Complimentary consultation on all training programs
  • Complimentary participant materials for your review on all training programs
  • References of current and previous clients.

For more information please see