Help

How do I purchase a course?

That’s easy! There are several ways to purchase a course:

• Click here to contact us.
• Call us at 1.877.622.7442 and we will be happy to assist you.
• Click here to access the Business Skills course catalogue and here for the Technical Skills catalogue.

How long do I have access to my course?

Once you have paid for course access and your username and password have been issued and sent to you, you have six months to complete the course.

I’ve never taken an online course before! What advice can you give me?

To get the most from your course, it’s important to have a plan. If you don’t already have one, the Chamber Learning Network™ can provide you with a customizable schedule for your specific course.

We strongly recommend the “Learn, Do, Review” philosophy. Ideally you should spend 15 minutes to three hours working through part or all of a module, and then practice your new skills with the recommended exercises. You can then start applying your skills in real life, reviewing the course as needed.

Each module builds on the previous and you will find the most success in applying the new knowledge if you “Learn, Do, Review.” With six months of access there is plenty of time to work through the entire course in this manner.

How does Chamber Learning Network support me through the course?

Chamber Learning Network’s support staff is available to assist you! Please contact us at any time.

During your course access time, there are several points of contact:

• Learner support contact after two weeks if course is not started
• Learner support contact after one month on progress through course
• Learner support contact after one month before expiration on course access, with a reminder of access expiration date.
• Final learner support contact with a note regarding expiration and a link to an exit survey.

What happens at the end of a course?

At the completion of the course, a certificate is issued via email.

What’s the difference between a module and a course?

A typical Chamber Learning Network’s course is made up of approximately 10 modules.

How much time will it take to complete one course?

Each module can take approximately 30 minutes to up to 3 hours of learning time. This means a course averages around 25 hours of learning time. Again, keep in mind you have six months to work through the course.

Help! I’ve lost my username and password. Who do I contact?

No worries. We are here to support you. Call us at 1.877.622.7442 ext 702 or email our support staff at support@chamberlearningnetwork.com

What are the System Requirements to best access the Chamber Learning Network™ online courses?

Chamber Learning Network’s online courses use several common and freely available technologies to provide users with a content rich and interactive learning environment.

Certain courses may require one or more of the following third party applications to operate: Sun Microsystems Java Runtime Environment, Adobe Flash Player, Adobe Reader, and Windows Media Player.

We list our system requirements with an optimal user experience and third party applications in mind, so if you can meet the requirements below you will be able to access Chamber Learning Network’s courses.

It is possible to access Chamber Learning Network’s courses without meeting all the requirements below but your experience may not be optimal.

Optimal System Requirements:

• 1GHz Processor (500 Mhz minimal)
• 256 MB RAM (128 MB minimal)
• Sound Card and Audio Device (Speakers or Headphones)
• 1024x768 Screen Resolution (800x600 minimal)
• 128 MB Video Memory, shared or dedicated (64 MB minimal)
• Broadband (256 Kbps) Internet Connection (56 kbps, dial-up, minimal)
• Microsoft Windows XP, Vista, and 7
  • Note: Windows 2000 with Internet Explorer 6 has limited compatibility, but functions.
  • Note: 64 bit operating systems have limited compatibility and support.
  • Internet Explorer 7,8
    • Note: Limited compatibility and support for Internet Explorer 6, Firefox, Google Chrome, Opera, & Others
    • Note: AOL Web Browser and SBC Yahoo Web Browser are not compatible.
  • Sun Microsystems Java Runtime Environment (1.6.0_01 or higher is recommended)
    • Note: JRE 1.6.0_10 is not compatible, JRE 1.6.0_0 may not play audio correctly
  • Adobe Flash Player 10 (Flash Player 8 minimal)
    • Note: Adobe Flash is not yet available for 64 bit Operating Systems, please use a 32 bit version of Adobe Flash and Web Browser. Click here for more information.
  • Windows Media Player 9 or higher required for certain courses
  • Adobe Reader, or a PDF viewer, may be required to view supporting materials for certain courses
  • Disable Popup Blocking software
  • Certain Antivirus or Internet Security applications may require special configurations to allow online courses to run, please refer to the provided support and documentation for your specific application if you believe it's causing an issue.
  • Trusted Sites or Firewall rules may need to be added to allow web traffic from certain course providers, please contact technical support for assistance.

Once you log into your training account there is a “Browser Test” link to test if your computer set-up meets the requirements needed. If you have any questions or need assistance, please contact technical support at
1.877.622.7442 ext 702.

What if I have a question about my course access?

Chamber Learning Network™ provides technical assistance to our customers through our friendly support staff. When you register for a course, Chamber Learning Network™ sends you easy to follow directions to assist you with starting your training for the first time.

Is there a time I will not be able to access my course?

Courses are available 24/7 except for the regularly scheduled maintenance. The maintenance is performed weekly every Sunday from 10am to 12pm Pacific Time, (12-2 PM Central Standard Time). During these times, courseware will not be available.

How do I disable Pop Up Blockers?

Most browsers provide information on how to guide you through pop-up blocker options. Chamber Learning Network™ also provides this information in your course user guide.

Is there material I can print from my course?

Yes, there are additional materials and activities that can be printed.

Is there technical support information that I can print?

Yes, there is a printable help section.

Are courses available in other languages than English?

Yes, there are courses available in other languages. Technical support is available only in English. Contact us for more information.