Fundamentals of Administrative Support

Administrative Professionals: Representing Your Boss

Length: 1 hour

Description: This course covers the skills you need to be successful as an administrative professional, including communication skills, organizing and managing skills, problem-solving skills, and basic office skills. It also describes strategies for anticipating your boss's needs, for making your boss look good, and for keeping your boss informed. Finally, you are presented with techniques for effectively communicating a boss's messages and decisions.

Administrative Professionals: Common Administrative Support Tasks

Length: 1 hour

Description: This course describes common administrative support tasks. Specifically, it covers the stages of the records management life cycle and details the different types of classification systems used for sorting records. The course also discusses the key tasks involved in arranging business travel, including considerations for international travel. Finally, the course describes the steps for planning and scheduling meetings, as well as the key techniques for recording meetings.

Administrative Professionals: Maximizing Your Relationship with Your Boss

Length: 1 hour

Description: This course explores ways to build a partnership with your boss. Specifically, it covers ways of establishing and maintaining the elements of a true partnership, and shows how you can benefit personally from it. The course also covers approaches for dealing effectively with different management styles and techniques for successfully handling confrontations that may occur over the course of your partnership with your boss.

Administrative Professionals: Interacting with Others

Length: 1 hour

Description: This course addresses the skills administrative support professionals require to be able to interact effectively with others. Specifically, you will be introduced to the benefits of being a supportive colleague, including some best practices for doing so. You will also be introduced to techniques to use to ask for help from colleagues in a respectful and proactive way in order to accomplish your goals.

Administrative Professionals: Putting Your Best Foot Forward

Length: 1 hour

Description: This course introduces some best practices for making a good impression as an administrative professional. Specifically, you'll learn how to project a positive professional image by building credibility and maintaining authenticity.

Essential Skills for Administrative Support Professionals Simulation

Length: .5 hour

Description: Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative support tasks, maintaining an effective relationship with your boss, and putting your best foot forward.

Receiving Feedback and Criticism

Length: 1 hour

Description: This course starts by exploring the reactions that typically occur when a person receives corrective feedback or criticism. You will also learn an approach that you can use to help you receive feedback in a productive manner and then have a chance to practice receiving feedback using that approach.

Using E-mail and Instant Messaging Effectively

Length: 1 hour

Description: This course covers the basic requirements for using e-mail to communicate effectively. Specifically, you will be introduced to tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise.

Business Writing: How to Write Clearly and Concisely

Length: 1 hour

Description: This course describes ways to make your writing more clear. Specifically, it covers the importance of using short, familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases.

Business Writing: Editing and Proofreading

Length: 1 hour

Description: This course highlights the importance of editing and proofreading your business documents. It describes some key areas to consider when editing – like tone, structure, clarity, and accuracy. You will also explore ways to proofread effectively. In particular, you will find out about some of the most common grammatical, punctuation, and spelling mistakes that people make.