Customer Service Training with Hi Q (Surrey)
Customer Service is what separates companies that thrive from those that fail. This is why it is imperative that businesses invest in quality customer service training programs. Higher motivation and engagement of employees and increased customer satisfaction.
- State what customer service means in relation to all your customers, both internal and external
- Recognize how your attitude affects customer service
- Identify customers’ true needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Deal with difficult customers
Includes personality assessment.
- Price: $250 + gst
- Location: Surrey
- Course Delivery: In-person and Online
- Schedule: 8 hours over 2 sessions